Shipping policy

Overview
At Vivo Lamp, we strive to provide a seamless and transparent shipping experience for all our valued customers. Our goal is to ensure that your orders are processed quickly and delivered in a timely manner. Please review the following Shipping Policy for full details on how we manage and process your orders.

Shipping Coverage
We currently ship to the following regions:

USA
Products Covered
Our shipping services apply to all products available for purchase through the Vivo Lamp online store. Every item you order is eligible for delivery under this policy.

Order Cut-Off Time
To ensure prompt processing, we observe an order cut-off time of 17:00 (EST), Monday through Friday. Orders placed after this time will be processed on the next business day.

Processing Time
We are committed to dispatching your order as quickly as possible.

Handling Time: 1 to 3 business days
Order processing is done from Monday to Friday only. Orders placed during weekends or public holidays will be processed on the next available business day.
Delivery Timeframes

USA:

Production time: 4-6 weeks

Transit Time: 20 to 30 business days
Delivery Days: Monday to Saturday
Shipping Cost
We are pleased to offer Free Shipping on all orders with no minimum spend, no hidden charges for both USA.

Currency
All orders, shipping details, and transactions are processed in USA (USD).

Need Help?
We strive for optimal customer satisfaction. Please do not hesitate to contact our specialized customer service team via the contact details below or by filling out the contact form on our website. Your feedback is highly valuable to us. We aim to respond within 48 business hours.

Store Name: Vivo Lamp

Address: 5 Rue de la Paix, 75002 Paris, France
Email: info@vivolamp.com
Operating Hours: Monday to Friday: 09:00 AM to 17:00 PM (EST)

Contact Form: Contact Page